BVCC Website Help

This is the main help page of the Blackwater Valley Canoe Club website. The BVCC website is used to manage club memberships and allow users to book on to sessions and events.

To use the club website you should first sign up for an account (if you do not already have one). Once you have a website account you should then apply for one of the club’s membership levels (free membership levels are available) before you attend any of our sessions. In completing a membership application you provide us with important information such as your emergency contact details and any relevant medical conditions, meaning we do not need to collect this information when you arrive for your session.

Help Guides

This page provides general information about BVCC website accounts and memberships. For specific help guides please see:

Contact Us

If you require further help than that provided in these help pages then please feel free to contact us on the following email addresses:

Frequently Asked Questions

General BVCC website FAQs

  • Why have I not received any emails from BVCC?
    Most club emails (apart from booking confirmations) are only sent to users with a valid membership level, if you have not applied for a membership or your membership has expired this may be why you are not receiving emails. You should also check your spam / junk folder as our emails can end up in there (marking them as not spam can help with this in the future). If you are still not receiving any club emails and you believe you should then please feel free to contact [email protected]

Account and Membership FAQs

  • I cannot log into my account what should I do?
    Try using the “Lost Password” link at the bottom of the login page. If this does not work then please contact [email protected]
  • When creating my account I am being told my email / username are already registered despite me not having created an account before, what is going on?
    If you have previously attended any of our sessions / events then your details may already be in our system. Please contact [email protected] and we will resolve this for you.
  • Does each person in a family membership have a separate account?
    Due to technical limitations each membership can only be associated with one website account. The owner of the account with the membership is responsible for renewing it and confirming the details of everyone covered by the membership.
  • I created a website account before attending a session, why was I asked to fill in a new starter form at my session?
    Creating an account gives you access to website features. You need to apply for a membership level with your account before you attend sessions. If you do not apply for a membership level then you are required to fill in a new starter form in order to ensure we have important information about you (emergency contact details, relevant medical conditions, etc.).
  • Do I need to register on your website / apply for a membership level before attending one of your sessions / events?
    Before you can take part in one of our sessions / events we need to record important information about you (emergency contact details, relevant medical conditions, etc.) and ensure you are covered by our club insurance; registering on the website and applying for a membership level is the easiest way to achieve this. You can attend one of our sessions / events without creating an account on our website or applying for a membership level, however you will need to provide the required information on a paper form when you arrive for your session. By registering an account on the website and applying for a membership level you provide us with the required information before you attend, saving time on the day and streamlining the process for all involved (that means more time for kayaking / other fun stuff!). If you require assistance with the website please feel free to contact [email protected].
  • Can I pay for my membership without using PayPal?
    The BVCC website is set up to use PayPal for membership payments. If you wish to pay for your membership by bank transfer or in cash please contact [email protected] or speak to a volunteer at one of our sessions. After receiving payment a club volunteer will add a membership to your account manually. If you plan on attending a club session / event before you can arrange purchasing of your membership via other means then please apply for a free “Non Member / New Starter” membership so that we have your details, then we can upgrade your membership later.

Bookings FAQs

  • Do I have to book on to sessions / events in advance?
    During the COVID-19 pandemic we ask that people book on to sessions / events in advance (or otherwise inform us of their intention to attend) wherever possible in order to assist us with our track & trace requirements and help us better plan our sessions. It is generally possible to attend regular sessions without booking in advance, although you will need to provide your details when you arrive; in addition if there are capacity limitations then priority will be given to those who booked a place in advance. Other events (trips, courses, etc.) may have limited capacity or other considerations (coach cover, equipment, accommodation, etc.) so you should generally either book in advance or otherwise inform us of your intention to attend (i.e. by emailing [email protected] or getting in contact with us on Facebook), unless the event specifically says this is not necessary.
  • Why have I not received my booking pending email?
    You should receive a booking pending email after you submit your booking (it may take a bit of time to arrive). If you have not received one then check your spam / junk folder. If you created the booking while logged in then you can also check the status of your booking on the My Event Bookings page. If you require further assistance then you can contact [email protected] or get in contact with us on Facebook.
  • Why have I not received my booking confirmed email?
    You should receive a booking confirmed email once a club volunteer has approved your booking. If you are required to pay for your booking then your booking will only be approved once payment has been received, if your booking is free then it will approved when time allows. The bookings approval process is manual, so your booking will not be approved immediately after you have paid. If you are expecting a booking approved email then check your spam / junk folder. If you created the booking while logged in then you can also check the status of your booking on the My Event Bookings page. If you require further assistance then you can contact [email protected] or get in contact with us on Facebook.
  • Can I pay for my booking with cash on the day of the event?
    During the COVID-19 pandemic we strongly prefer all payment to be by bank transfer where possible, in order to minimise the amount of cash we have to handle. In general you can pay for sessions in cash om the day. However some events (trips, courses, etc.) may require payment in advance (preferably by bank transfer where possible) as these can have upfront costs for the club.
    Note: If you choose to pay with cash on the day then your booking will not be marked as approved until we have received payment from you. This means you will received booking approval after the event if you pay on the day. If you require further assistance then you can contact [email protected] or get in contact with us on Facebook.
  • My booking is marked as pending but not approved, do I have a space at the session / event?
    A booking not being approved means we have not received payment from you yet (or one of our volunteers has not confirmed your payment yet); you will however still have space booked for the session / event. If your booking is marked as pending then you can still attend the session / event, but if you have not payed for your booking (and are required to do so) then you will be asked to do so when you arrive. Some sessions / events may require pre-payment (e.g. if there are upfront costs for the club), if you have not payed by the required point then you will be contacted by the club and may not be able to attend if payment is not received. If you are unsure or require further assistance then you can contact [email protected] or get in contact with us on Facebook.